RETURN & REFUND POLICY

We hope you love your purchase, but if you don't, we're happy to process a new order or issue you a refund. You have up to 30 days from the date you've received all your items to return or exchange Tofinolabel's items by email.

Subjective Reasons: If you feel that the clothing does not meet your expectations, please contact our customer service within 30 days from the date you've received all your items. You can request a return. Note: If you do not meet the threshold for free shipping and are charged shipping, this fee is non-refundable because the shipping fee was used to deliver the package.

Objective Reasons: If you receive a wrong product that is not the same as the one you ordered, you must provide a photo of the wrong product. After verification, we will send you a new product free of charge or refund you.

We will reissue the original order unconditionally in the following cases:

The customer provided clear proof of loss.
The post office showed proper delivery, and the customer contacted the local post office several times with no results.
There was a delivery time and waybill number, but no tracking information.
You receive a wrong item or a broken item.

ORDER CHANGE / ORDER CANCELLATION

Customers may request to cancel their order within 3 days of purchase. We accept order cancellations before the product is shipped. We will process your order cancellation request within one business day of receiving it.

Once an order has entered the shipping process or has been dispatched, it can no longer be cancelled. In such cases, please refer to our Return & Refund Policy after receiving your package. If the order is cancelled before shipping, you will get a full refund.

HOW TO RETURN

You can contact us by email at info@tofinolabel.com, and our customer service team will process your request as soon as possible. All returns must be returned in their original, unworn condition. Once the returned order has been delivered, our customer service center will process the refund for you.

Pack your clothing securely.
Include a note with your name, email, order number, and a brief description of the reason for return so Tofinolabel can examine the products.
Send the package using a trackable shipping method (Tofinolabel cannot be held responsible for items lost during return shipping).
Send us the tracking number once you have posted the return.

Shipping Fees:

Return shipping fees depend on your location, the carrier you choose, and the weight of your package (estimated return fee is between $10 and $20).
If the return is due to customer preference, the customer is responsible for the shipping fee.
If the return is due to our error (damaged or incorrect item), you will not be required to bear the return shipping costs.

PROCESSING TIME AND SHIPPING TIME

Total Delivery Time = Processing Time + Shipping Time

Processing Time: Before shipping your order, we normally need 2-5 business days to prepare your products. Processing time is separate from shipping time. Please note a small number of orders may need between 5-7 business days depending on stock availability.
Address Changes: We ship to the address provided at checkout. If you need to change your address, please contact us at info@tofinolabel.com within 12 hours of placing your order.
Shipping Time:
- Global Shipping: Generally takes 12-25 business days (remote areas may take longer).
- US Domestic Shipping: Generally takes 3-7 business days for most US locations.
- Delivery times may vary, especially during peak seasons.

FREQUENTLY ASKED QUESTIONS

Q1: What items are eligible to be returned or exchanged? A1: Items must be in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items that arrive damaged or defective may be returned or exchanged at any time. Set products can only be returned as a complete set and cannot be separated.

Q2: Where will the refund be issued? A2: Your refund will be issued to the original payment method used for the purchase. The processing time is typically 3-7 business days after approval. If you haven’t received a refund within 30 days after approval, please contact us at info@tofinolabel.com.

CONTACT DETAILS

Email: info@tofinolabel.com
Working Time: Mon. - Fri. EST 09:00 - 18:00